Your device, our expertise – anytime, anywhere.
LUMENIS SERVICE · SWITZERLANDLumenis service · Repairs · Diagnostics
Optilase GmbH provides specialist Lumenis service in Switzerland: diagnostics, repairs, maintenance, new device installation, calibration and safety inspections. Our team also serves Germany, Austria and other EU countries by agreement.
A thorough Lumenis fault diagnosis is the basis of every repair. We assess your system’s technical condition, explain the required work and agree the next steps with you. Work and final checks are recorded in the service report.
We install new devices, check the technical requirements and commission the system. Handover includes functional testing and commissioning documentation.
We measure system output and perform the necessary calibration using device-specific procedures. The readings provide a traceable basis for assessing performance.
We carry out the commissioned safety and functional checks. The scope and measurement methods follow the relevant requirements for the device. Results and deviations are recorded in the inspection report.
Regular maintenance supports operational safety and helps identify wear early. We adapt the work to your system, its use and the manufacturer’s maintenance instructions.
We investigate software-related faults and check system configuration. Available updates are installed where approved for the device, followed by functional checks.
Our team supports you by phone, WhatsApp and video. We coordinate on-site service and procurement of the required parts. Availability and costs are clarified before ordering.
Installation · Maintenance · Repairs · Calibration · STK · Software · Support
↗Our team supports you from technical fault analysis to documented service completion — in the DACH region and other EU countries. Your Lumenis device and traceable service are at the centre of our work.
We document the fault symptoms, evaluate relevant measurements and investigate possible causes. This technical assessment forms the basis of our repair recommendation.
Power and energy measurements, calibration, functional testing and electrical safety checks are tailored to your system and the agreed service scope.
You receive traceable documentation of the diagnosis, work performed, replaced components, test results and recommendations for continued operation.
We support university hospitals, hospitals, specialist practices, medical and aesthetic centres and beauty studios. Our technical service covers facilities working in dermatology, ophthalmology, surgery, dentistry, aesthetic medicine and professional cosmetics. Your system and the requirements of your operation guide our work.
EXPERTISE IN DETAIL.Photo © Martin SteinbornEvery intervention uses professional measurement and test instruments suited to the system. Electrical, optical and thermal diagnostics combine to provide a precise assessment.
MEASURE. UNDERSTAND. RESTORE.Photo © Martin SteinbornElectrical safety measurements within the agreed inspection. Measurement methods and inspection scope are defined for the device concerned.
Optical measurements to check and calibrate system output using suitable sensors.
Power and energy measurements using a configuration suited to the system. Relevant readings are recorded in the service report.
Display and analysis of electrical waveforms for targeted fault diagnosis.
Reliable measurements of voltage, current and resistance for daily diagnostics on cables, connectors and modules.
Thermal imaging complements fault diagnosis and helps assess unusual temperature patterns.
Device-specific tools for checking and adjusting beam delivery according to the relevant service procedures.
System-appropriate tools for carrying out device-specific calibration procedures.
For precision service work, we use Wera, Würth and Knipex tools alongside suitable ESD and precision tools.
Coolant selection and replacement follow the requirements for the device concerned. Specification and compatibility are decisive, rather than colour.
Additional test equipment for structured fault isolation based on the system and reported symptoms.
ESD precautions support appropriate handling of electrostatically sensitive components during service work.
Our focus: your Lumenis systems.
Lumenis repairs and maintenance for LightSheer Quattro, Duet, Desire, M22, Stellar M22, UltraPulse, AcuPulse and other systems. Select your device to make a service enquiry.
LightSheer Quattro service: systematic diagnostics, professional repairs and planned maintenance for your device configuration.
Maintenance and repairs for your LightSheer Duet, with targeted checks of the reported fault and affected functions.
Technical care for LightSheer Desire, from regular maintenance to fault analysis and calibration.
Service for LightSheer ET. We identify the exact device version and the inspection or repair work required.
For LightSheer XC enquiries, we provide a technical assessment and an appropriate service recommendation.
Lumenis M22 service for the main unit and installed modules: diagnostics, maintenance, repairs and calibration.
Stellar M22 service with targeted fault analysis that takes the installed module configuration into account.
Technical service for IPL modules and their handpieces. Diagnosis takes account of the connected main unit.
Inspection and technical support for the Q-Switched Nd:YAG module within your M22 configuration.
Diagnostics and service for the Multi-Spot Nd:YAG module, tailored to its associated system.
Technical inspection and maintenance for ResurFX. We assess faults in the context of the installed configuration.
OptiLight service for medical facilities: initial technical assessment, maintenance planning and repairs.
UltraPulse Alpha service, from technical condition assessment to maintenance, calibration and repairs.
Maintenance and repairs for UltraPulse Encore. Existing service records inform our technical assessment.
Technical assessment of older UltraPulse Coherent devices, including repair scope and spare parts availability.
AcuPulse Duo service for new and existing devices: installation, commissioning, maintenance and repairs.
Technical support for the FemTouch configuration in conjunction with its associated AcuPulse system.
Splendor X service for faults, planned maintenance and assessment of device condition.
NuEra Tight service with a personal initial assessment and maintenance or repair planning tailored to your device.
For OptiPlus enquiries, we establish the system version, your requirements and the technical steps needed.
Technical service for PiQo4 with structured fault analysis and a clearly agreed repair scope.
Service for Legend Pro. We assess the reported fault and advise on the maintenance work required.
We assess technical enquiries about Pollogen devices using the exact model and installed configuration.
For FoLix, we discuss your technical requirements and the available service options directly with you.
Lumenis One service that takes account of device version, maintenance history and available spare parts.
Condition and repair assessment for Quantum IPL, providing a sound basis for deciding on further repair work.
Technical support for TriLift. We clarify the fault, configuration and next service steps with you.
No device found.
At Optilase GmbH our team provides technical care for medical and aesthetic systems, with a clear focus on Lumenis. Equipment-specific knowledge, practical service experience and careful documentation underpin our work.
Our approach to every service assignment: careful technical assessment, clear agreements and professional execution.
From your first enquiry through to completion, we remain your dedicated point of contact – with clear recommendations and planning that takes your operation into account.
Lumenis training and practical experience in diagnostics, calibration and maintenance.
Electrical safety analysis, optical power and energy measurements, and thermal diagnostics.
A clearly agreed service scope and documentation of the work actually performed.
Specialised Lumenis service based in Switzerland — serving the DACH region and other EU countries. Our team combines technical expertise, professional measurement and dependable service organisation.
Lumenis training and practical service experience provide the technical foundation for our work on the relevant systems.
We assess reported faults using traceable checks and measurements, then determine the service work required.
We assess parts requirements and explain the parts offered, supply options and costs, giving you a clear basis for deciding on the repair.
Initial technical assessment by phone, WhatsApp and video. We personally coordinate on-site visits with you across the DACH region and other EU countries.
We support medical and aesthetic businesses through personal communication and an understanding of their technical and operational requirements.
We coordinate enquiries, appointments and service visits digitally. Clear arrangements make preparation and coordination with your operation easier.
Service orders, quotations, reports and invoices are managed digitally. Documents remain linked to the relevant assignment and traceable.
100% electric travel — with no tailpipe CO₂ emissions while driving. We use a fully electric vehicle for service visits. Digital processes and a thoughtful use of resources are part of our approach to modern service.
Longstanding relationships. Dependable service.
Authentic photos from our working day — from technical diagnostics to on-site discussions. Select an image to view it at full size.
Answers about the service process, scheduling and technical support for your Lumenis systems.
Contact us by phone or WhatsApp on +41 41 539 18 14, or email service@optilase.ch. The device model, location and a brief fault description help us assess your enquiry.
After an initial technical assessment, we agree the next steps and a possible on-site appointment with you personally. Timing depends on location, the fault, scheduling and any spare parts required.
Request → initial technical assessment → agreement on scope and quotation → service → documented completion. Photos, error codes and existing service reports help us prepare.
Costs depend on the device, fault, work involved, travel and required spare parts. We clarify the intended scope and foreseeable costs with you. Additional work or parts are discussed with you before proceeding.
Lumenis training and practical service experience provide the technical foundation for our work on the relevant systems.
Follow the displayed message and operating manual. Send us the error code, device model and circumstances in which it appeared. We will establish the checks or service visit required with you.
This symptom alone does not reliably identify the cause. A technical diagnosis is needed before concluding that a component has failed or recommending replacement.
Replacement or demonstration equipment is considered individually, subject to availability and suitability for your needs. Conditions are agreed in advance.
Visits outside regular business hours may be arranged individually. Please contact us to discuss urgency and availability.
We identify an appropriate spare parts solution for your system and explain the origin, condition and availability of the parts offered. The quotation agreed with you defines the supply.
An STK is a technical safety inspection. Scope and intervals depend on the device, manufacturer guidance and applicable requirements. Optilase records the agreed safety and functional tests in the service report.
An initial phone or video assessment can help narrow down the fault and prepare the next steps. Whether it can be resolved remotely depends on the symptoms and required checks.
Maintenance intervals depend on manufacturer instructions, the system and its use. We help you plan service accordingly.
We take account of previous service reports and the observed condition of the device. Any additional work is recommended on the basis of the technical assessment.
A service issue, maintenance or a technical question?
The first step is a conversation.
Office: Mon–Fri 08:00–18:00 · Other appointments by agreement
We provide technical services in Switzerland, the DACH region and other EU countries by individual agreement.
Response and on-site times are agreed individually and depend on location, fault and spare-part availability. Where replacement or demonstration devices are offered, they are subject to prior agreement and availability.
Scope, costs and scheduling are agreed in the quotation or service order. Additional work is discussed and agreed beforehand.
Diagnosis, maintenance, repair and calibration are performed within the agreed scope, taking applicable safety requirements and device-specific specifications into account. Work, inspections and identified deviations are recorded in the service report. An electrical safety inspection (STK) is included where agreed and documented.
Our services cover the scope agreed and documented in the service report. A service visit does not provide an unrestricted guarantee that the entire device will remain fault-free. Optilase accepts no liability for damage caused exclusively by improper operation, failure to follow manufacturer instructions or third-party interventions, where such damage is not attributable to Optilase. Mandatory statutory liability provisions remain unaffected.
Mentioned trademarks, including Lumenis®, LightSheer® and M22®, and product images belong to their respective rights holders. Optilase GmbH is a separate company. Mentioning a brand does not establish any further corporate affiliation.
This website provides information about our technical services and does not replace medical advice. Clinical decisions and use on patients are the responsibility of the relevant professionals.
The website provides general information and does not constitute a binding individual offer. The agreements reached and applicable statutory provisions govern.
Optilase GmbH · Swiss company · Lumenis service for DACH & other EU countries
Neuhofstrasse 3a
6340 Baar · Switzerland
UID / VAT: CHE-437.077.677
Commercial register: CH-170.4.023.565-7
Registration number: 1707317
+41 41 539 18 14
service@optilase.ch
www.optilase.ch
Office: Mon–Fri 08:00–18:00 · Other appointments by agreement
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Team and technician photography © Martin Steinborn. Product images and trademarks belong to their respective rights holders, including Lumenis. Optilase GmbH is an independent company.
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